We strive for the best price-performance ratio for our products. That is why we choose to ship the products directly from the supplier. This allows us to save enormously on transportation, storage, packaging and shipping costs and to offer the products at a fair price.

Every order is processed within 24 hours. The delivery time varies by product. The average delivery time of the product is listed on the product page. Please note that international shipments may experience delays due to customs clearance and might subject to customs fees depending on the carrier that will be used that is available on your country destination. You may contact us for more information at [email protected]

Enjoy free shipping on orders over €95 for a seamless shopping experience. Shipping costs will be charged for orders below €95. The amount depends on the country of order and is calculated at checkout. Please note that international shipments may experience delays due to customs clearance and might subject to customs fees depending on the carrier that will be used that is available on your country destination. You may contact us for more information at [email protected]

You can track your order via our Track & Trace page. The Track & Trace can be followed online at any time, 2 - 3 days after your order, so you know exactly when you can expect your products at home. Click here to track your order: Track order

Do you have questions about your order? We recommend that you first take a look at the frequently asked questions page.

Is your question not listed here?

Please click here to contact us directly: Contact us

If you would like to order one of our products from Lunensa, you must first add the desired product to your shopping cart on the product page. You do this by clicking on the “Add to cart” button.

Here it is important to check whether you have selected the correct variants. If everything is in order, click on the “Checkout” button. On the checkout page, you must enter the correct address details. Make sure that all information is entered correctly. If this information has been entered correctly, you can continue by clicking on the payment button.

Once you have selected the correct payment method, you must click on the “Complete order” button. You will then be redirected to the secure payment environment of the payment method you have selected.

Follow the instructions on the relevant page to complete your order. If any unexpected inconvenience occurs with your order, you can always contact us: Contact us

PAYMENT OPTIONS
Paypal;
Credit card;
Bancontact;
iDeal;
Klarna.

If you are not completely satisfied, you can simply return the product without giving a reason. Please note that the product must be in new condition.

Do you have any questions about our returns policy? Then take a look at our exchange and returns page: Exchanges and returns

If you would prefer to be helped personally, you are of course welcome to contact us: Contact us