Below you will find our privacy policy. If you have any questions, please feel free to contact us: Contact

Overview

We understand that protecting your personal information is important. This privacy policy outlines our commitment to safeguarding the privacy of personal information that is provided to us or that we collect when we provide our products and website. This privacy policy applies to your use of this website, regardless of how you access or use the website, including access via mobile devices. It describes how your personal data is collected, used, and shared when you visit the website or make a purchase through the website. We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

In this privacy policy, “we,” “us,” or “our” refers to Lunensa.

Information we collect

Personal Information: Information or opinions, whether true or not, and whether recorded in a material form or not, about an identified or reasonably identifiable individual. The types of personal information we may collect about you include:

• Your name;
• Images of you, if you share them with us;
• Your contact details, including email address, mailing address, and/or phone number;
• Your credit card or payment information (via our external payment processor);
• Information you provide to us through customer surveys;
• Details about the products and services we provide and/or information you have requested from us, as well as our response to that;
• Details of your shopping cart and/or any products purchased from us;
• Data about your browsing session and geolocation, device and network data, statistics on page views and sessions, referral sources, search queries, and/or browsing behavior;
• Information about your access to and use of our services, including the use of internet cookies, your communication with our online services, the type of browser you use, the operating system you use, and the domain name of your internet service provider;
• Additional personal information you provide to us directly or indirectly through your use of our services, related applications, related social media platforms, and/or accounts that you allow us to collect information from; and
• Other personal information that is provided by us, you, or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We collect and process personal information for which we have a legal basis. This includes collecting and processing personal information based on your consent, the performance of a contract with you, and/or our legitimate interests. We may collect, store, use, and disclose personal information for the following purposes:

• To enable you to use our services, including the ability to facilitate the delivery of goods purchased via our website;
• To contact and communicate with you;
• For internal management, administrative purposes, billing, and invoicing;
• To offer you location-based services (such as radius searches and other content based on your general location data);
• For analytics, market research, and business development, including improving our services, related applications, and related social media platforms;
• To offer you promotions, contests, and/or additional benefits;
• For advertising and marketing, including sending promotional information about our products and services and information about third parties that we think may be of interest to you;
• To comply with our legal obligations and resolve any disputes we may have; and
• For any other purpose for which the information was collected.

If you are under the legal age of majority in your state or province, you should not use our services or website. We do not knowingly collect personal information from individuals under this age. If we become aware that someone under this age has provided us with personal information, we will take steps to delete such information.

Your personal information will be:

• Processed securely and protected in a manner that guards against unauthorized or unlawful processing and against accidental loss, destruction, or damage;
• Collected only for the specific purposes identified in the "Collection and Use of Personal Information" clause above, and personal information will not be processed in a manner that is inconsistent with the purposes we have identified;
• Kept as up to date as possible and within our control (let us know if you want us to correct your personal information); and
• Stored in a form that allows us to identify you, but only as long as necessary for the purposes for which we collected it, including fulfilling any legal, accounting, or reporting obligations.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

In certain environments, we may use anonymized information for research or analysis purposes, and we may do so without further notice. Your identity will be protected as much as possible in such cases.

We are committed to respecting your privacy and the confidentiality of your personal information.

Sharing personal information

We may share your personal information with third parties who assist us in providing our services, including:

• Payment processors to process payments;
• Shipping and delivery services to ship products to you;
• IT service providers to support our website and other related technological services;
• Marketing and advertising partners to conduct advertising campaigns and marketing activities;
• Professionals and consultants who assist us in managing, fulfilling, and improving our services; and
• Other third parties who are entitled to do so under applicable law or in accordance with your consent.

We are committed to taking reasonable steps to ensure that third parties who have access to your personal information are obligated to protect and handle that information.

Furthermore, we may disclose your personal information if required by law or if you have violated our terms of use.

We do not sell, trade, or transfer your personal information to third parties.

Cookies

Here is a list of the cookies we use. We have listed them so that you can decide whether you want to disable the cookies or not:

• _session_id: unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc.).
• _shopify_visit: no data stored, lasts 30 minutes from the last visit, used by our website provider's internal statistics tracker to record the number of visits.
• _shopify_uniq: no data stored, expires at midnight (relative to the visitor) the following day, counts how many times a single customer has visited a shop.
• cart: unique token, lasts 2 weeks, stores information about the contents of your shopping cart.
• _secure_session_id: unique token, sessional.
• storefront_digest: unique token, not defined. If the shop has a password, this is used to determine if the current visitor has access.
• PREF: lasts for a very short time, set by Google, tracks who visits the shop and from where.

International data transfers

Your personal information may be transferred to, stored, and processed in locations outside your home country, including in countries where the data protection laws may not provide the same level of protection as in your home country.

If you are in the European Union, for example, we may transfer your personal information to the United States, where data protection laws may not provide the same level of protection as in the European Union. In such cases, we take appropriate measures to ensure that your personal information is adequately protected and processed in accordance with this privacy policy.

Your rights

You have the right to access, correct, update, or delete your personal information. You may also have the right to object to the processing of your personal information, restrict the processing, and/or request the transfer of your personal information. Additionally, you have the right to lodge a complaint with a data protection authority if you believe your rights regarding your personal information have been violated.

To exercise your rights or ask questions about this privacy policy, please contact us at the email address provided below. We will respond to your inquiries as soon as possible and will strive to do so within one month.

Data protection officer

We have appointed a data protection officer who is responsible for overseeing this privacy policy and addressing questions related to this statement. If you have any questions or concerns about your personal information, you may contact our data protection officer at the email address provided below.

Contact information

If you have any questions about this privacy policy or our data protection practices, or to exercise your rights, please contact us at: [email protected]